“My Samsung TV volume stuck and volume controls got crazy. There is no way to make it stop at the correct level, or to turn it off, other than to press the power button and turn the TV off and then back on.” The given comment is from a user who got a problem that has caused the Samsung TV volume to stuck in range and it usually happens due to junk apps that filled your memory.
For many reasons, your TV memory may cause problems when filled with lots of apps. It can freeze the screen and become unresponsive to volume controls, play, pause, and so on.
If you are facing such problems with your Samsung TV, don’t panic. I’ve got the right solutions that aim to fix your Samsung TV to function normally and allow you to operate your TV with ease.
Once you have applied the fix, you will be able to change the volume without any difficulty.
Samsung TV Volume Stucks, What Are The Causes?
Many users have been having problems with the volume of Samsung televisions when trying to change the volume by using the volume up or volume down buttons. It gets loud or dim and the command takes time to move one bar of volume once and then returns to the previous state where it was before.
I’ve tested the Samsung, Firestick, and DirecTV remotes, all of which had the same problem. The most noticeable issue with Samsung TV is unresponsive volume controls.
After a few months of use, your TV becomes slow and annoyingly stuck with volume settings. You have primarily two options for resolving this problem, as you are reading my blog to find a workable solution.
You may either factory reset your Samsung TV without applying the provided fixtures, or you can follow the solutions and achieve permanent results that will address the issue using my troubleshooting methods for the Samsung TV volume stuck problem and fix the volume operations.
10 Solutions For Samsung TV Volume Stuck (Unresponsive Volume Controls)
There are several troubleshooting options for Samsung TV volume stuck with unresponsive controls. I’ve done my research and found several suitable solutions that will address your TV sound problems without requiring any physical repairs.
Not if you’re looking to replace or repair your Samsung TV from official channels. The troubleshooting steps are designed to be a helpful guide for anyone experiencing unresponsive Samsung TV volume controls, Samsung TV auto volume goes up to 100 loudness, and Samsung TV volume loud when turned on.
1. Applying Samsung TV Power Cycling Fix
When your Samsung TV volume stucks at low or high volume settings. A power cycle will fix your TV. It is a common issue when your smart TVs have got issues with volume controls and not working. You can follow these steps to make it correct.
- First, turn off your Samsung TV.
- Unplug the power cord from the wall outlet.
- Reach out to the TV control buttons from the back.
- Then press and hold the power button for 30 seconds and leave it.
- Again press the power button for 5 seconds and leave it unplugged for a minute.
- It will drain out all the stored power from the circuit boards and a simple soft reset for usage.
- Now plug the TV power cord back into the wall outlet and try controlling the volume with the remote.
2. Samsung TV Disable Autorun Smart Hub Or Reset The Smart Hub
The Samsung Smart Hub is used to quickly access all of the OTT (over-the-top applications) such as Netflix, YouTube, Prime Video and other VOD (video-on-demand) functions like many live streaming services provided by your Samsung Smart TV. It is set to appear on the bottom of the screen for easy access.
For heavily loaded apps and consuming lots of hardware resources such as memory, the Autorun Smart Hub is the common reason your Samsung TV got stuck with volume controls. If you want to fix this you need to reset the Smart Hub or disable it for complete disclosure.
Steps To Disable Smart Hub Autorun Feature
- Step 1. Go to the Settings of your Samsung TV.
- Step 2. Select General from the Settings Menu.
- Step 3. Here you need to select Smart Features.
- Step 4. Then “Disable Autorun Smart Hub” feature.
- Step 5. Now turn off the TV and then turn it on again to see the difference.
This will certainly solve your volume not working problem with Samsung TV. In worse cases, if it persists then you can try to reset the autorun Smart Hub function and see the results yourself.
Method To Reset Smart Hub Autorun Feature
- Step 1. Take your remote and go to the Settings.
- Step 2. Then scroll down to the option Support.
- Step 3. Select the option Self Diagnosis.
- Step 4. Now choose “Reset Smart Hub”.
- Step 5. Here you need to enter your smart TV’s PIN which is by default is “0000”.
- Step 6. Apply the reset and restart your TV for effects and observe your volume.
Remember resetting the Smart Hub will take around one minute or more to reset all the Smart Hub settings, downloaded apps, and stored account data from your Samsung TV.
After resetting competed you will need to log back into your Samsung account to access SmarTV Apps functions and services.
3. Remove Unnecessary Apps To Free Up RAM (Memory)
Running background apps is another reason you have issues with Samsung TV volume stuck at a certain level and doesn’t move. Just like smartphones, your smart TV has a memory that is used to run applications and activities that take place on the screen in addition to the processor.
When you have too many apps installed on your TV, they will certainly run in the background and also consumes memory which may be filled with applications and there is no space left for other processes to perform certain tasks such as your volume controls, on and off command, and even a web search.
To solve the unresponsiveness of your TV and relatively poor performance, you need to clear Samsung TV memory and remove junk apps that are not necessary for your usage.
You can follow the given steps to delete unused apps that you no longer want from your TV storage. Deleting the unutilized applications will free up memory space on your Samsung Smart TV that can resolve the performance issues with your TV and fix the response time to your commands.
- Step 1. Press the Home button to open up the TV’s Home screen menu.
- Step 2. Go to Apps, and then select the Settings icon in the top right corner.
- Step 3. Select the app you want to delete from your TV.
- Step 4. Now, choose the option Delete, and select Delete again to confirm.
- Step 5. By doing so you can remove unnecessary apps from your Samsung TV storage one by one.
- Step 6. It will depend on your needs, and some auto-downloads will free up several hundred MBs, which is good.
I should have mentioned that your TV may have pre-installed apps that are difficult to remove using the simple uninstall procedure. As a result, those apps will be an exception. On the other hand, deleting auto-downloaded apps will free up several hundred MegaBytes of memory.
It will improve your performance, and your TV will only require a few hundred MegaBytes to run all tasks. Aside from that, stock apps do not affect performance and are typically Hulu, Prime TV, Vudu, and the default Internet browser, among other things.
4. Disable Automatically Launch Most Recent Apps
Normally, the feature allows you to quickly access your regularly used apps, as well as your most recently used apps or activities on your TV. Turning off this feature will save some RAM, which will lessen your workload, and you can always re-access such applications when your TV is turned on.
- Step 1. Take your remote control in hand.
- Step 2. Press the Home button and navigate to the Settings,
- Step 3. Then select General and then Smart Features.
- Step 4. Here you can disable “Autorun Last App.”
5- Fix Excessive Loudness OR Low Volume On Samsung TV
It takes simple steps for your Samsung TV to settle down to normal sound from either extensive loudness or low volume. By default “Auto Volume” is a feature on Samsung Smart TVs that prevents volume fluctuations when switching between channels or sources on the TV. It is intended to avoid a significant increase or drop in audio from the TV speakers. But for some reason, if your TV volume is bad you can try to turn off this feature to solve sound problems.
The sound adjustment setting on your Samsung TV will solve all the sound-related problems. Follow the guidelines to “Disable Auto Volume” on your Samsung TV.
- Step 1. Go to Settings by reaching the Settings icon.
- Step 2. From the Settings menu select Sound.
- Step 3. Now cycle down and select Expert Settings located in the middle.
- Step 4. On the Expert Settings screen, you can select Auto Volume.
- Step 5. Now you have the option to turn Auto Volume on or off.
6. Resolve Volume Problems with Software Updates and Firmware Updates
If you are encountering problems with your Samsung Smart TV especially volume controls then software updates will let you solve such issues, When Samsung TV volume stucks it is advised to constantly check for software updates since new updates can solve the trouble (OS) operating system. On other hand, a firmware update on your Samsung Smart TV may be required to resolve the low volume issue and also fix the not working controls.
Check for Firmware And System Software Updates
- Step 1. To get the latest updates, press the Home button on your Samsung OneRemote.
- Step 2. Then move to the Settings and select Support.
- Step 3. Down in the Support section, select Software Updates.
- Step 4. Now choose the option select Update Now.
- Step 5. You can also turn on the Auto Update feature for future updates.
- Step 6. Once you have selected the option “Update Now” it takes a minute to search for updates.
- Step 7. Now you can wait for a minute or two while the TV checks for all available updates.
- Step 8. When the system finds any update it will automatically download the new software updates for you.
- Step 9. To finish you a notification with pop up on the screen with a message suggesting a restart.
- Step 10. Now restart your TV and everything will be fine.
7. Fix Samsung TV Remote Connections
Losing the volume controls can be the reason for the desynchronization of your TV remote. To re-sync here are certain steps you can perform to get your remote reconnected to your TV. Re-Synchronization will pair the Samsung Smart TV remote with the TV set to function normally.
Pairing Samsung Smart TV Remote with TV Set (Re-Synchronization)
- Step 1. Remove any blockage between the TV and remote control.
- Step 2. Position your remote in front of your television.
- Step 3. Press and hold the “back” arrow button and the “Pause” button simultaneously for 30 seconds
- Step 4. Your TV will display a message “connecting to the remote.”
- Step 5. It will re-synchronize your remote with your TV.
Replace Drained Batteries with Fresh Batteries
If your remote has a low battery, it will most likely cause you to lose control of your television. It is necessary to be on the safe side and occasionally replace your TV remote batteries. You should keep your TV remote batteries charge or replace them with new ones now and then to have a proper connection with the TV.
Reset Samsung TV Remote
- Step 1. At first, you should remove the batteries from the battery compartment of your Samsung TV remote.
- Step 2. Then press the Power button for 8 seconds to reset the remote.
- Step 3. After that reinsert the batteries and try to use the remote again.
- Step 4. You can try changing the volume controls and see whether the controls are working or not.
- Step 5. If it fails, you can try a sound test to see the speaker’s performance and observe volume controls.
8- Sound Test for Solving Sound Problems With Samsung TV
When your TV is having audio problems and volume controls freeze’s you can perform a Sound Test to find out the cause of the issue. It’s really easy, just follow the steps as it is described.
- Step 1. Take your TV remote control in hand, and press the Menu or Home button.
- Step 2. Then go to the Settings and select Support.
- Step 3. Some Samsung TV models have the option Device Care instead of Support. Choose what is available.
- Step 4. In the Support section, you will see the option Self Diagnosis.
- Step 5. Select Self Diagnosis and it will open a bunch of troubleshooting tests.
- Step 6. Here you can choose Sound Test Mode to run the diagnosis.
- Step 7. It will check the sound properties and play the melody to help determine the issue with the TV sounds.
- Step 8. If it plays melody without an issue, there could be an issue with the connected device such as the Soundbar.
- Step 9. Here you can manually test the connections and if possible change the speaker’s output.
- Step 10. Otherwise, the Sound test will show you the results.
- Step 11. If the problem persists and test results have found a problem, select Yes for solution (feedback), otherwise, select No.
- Step 12. Now you have three options to solve the problem, Check for Software Updates, Factory Reset, or Rest Sound Settings.
I’ve already discussed the two options. However the software updates are recommended, you must check for updates to get the stable version. After closing the Sound Test Mode you can move to the next solution.
9. Reset Sound Settings of Samsung TV
If the Sound test reveals a problem, you can perform a reset of sound settings. It is a relatively easy approach and it is time-saving. When you applied the reset all the settings and features related to sound, will bring back the default with all the working functions.
- Step 1. First, open the TV Settings.
- Step 2. Scroll down the Settings menu to select Sound.
- Step 3. Choose Expert Settings, and then select Reset Sound.
- Step 4. Now select Yes to confirm your action.
- Step 5. It will bring back the default settings for sound and your TV volume problem will be gone.
10. Check Cables and Test HDMI Connection
After performing the many solutions you can also check the cables for any damage, or loose ends. Many of us have installed soundbars that get a connection with an HDMI using the e-ARC function. To know your connection is proper you can perform a test for your HDMI Cable connection you see it is working properly.
- Step 1. Go to the Settings
- Step 2. Then Support
- Step 3. Choose Self Diagnosis
- Step 4. Select the Signal Information
- Step 5. Here choose the HDMI Cable Test and press Start Test.
- Step 6. If the test says that the cable is bad.
- Step 7. You will know what to do next.
- Step 8. Remove the bad cable and install a new one.
It is true that you are not the only one with this problem. My research finds this is a common problem of most Samsung TV users. I am hoping that this blog will help you and other Samsung TV users to get rid of the Samsung TV volume stuck problem and settle with a reliable TV connection by applying the given solutions.
Most of the time it is Smart Hub and filled memory that causes the value controls to go crazy and become unresponsive to your command. While other times it is a hardware issue that makes it unable to resolve with troubleshooting or tweaking the settings options. Instead requires repair works.
If such a thing happens to your TV is broken you can contact Samsung for your TV warranty or take help for repairs. At this point, you can call Samsung Remote Service, which enables Samsung Care professionals to remotely view and control your Samsung TV and directly help you with your product problems.
You can give a call at 1-800-SAMSUNG, and 1-800-726-7864 to get mobile support which is available seven days a week from 8 AM to 12 AM EST and close on Sundays.